Application Open

March 14 2019

Application Deadline

March 30 2019

Experience Level

1-3 Years

Experience Years

1 - 3 years


Customer Service

Related Courses

Business Administration Social Science

Posted 2 months ago | 10 people are looking at this

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Customer Service Manager (Operations) - Italian Speaking

Posted by

Fadac Resources

POSITION: Customer Service Manager (Operations) - Italian Speaking

JOB TYPE: Full-time


SALARY: Competitive


AGE LIMIT: No age restrictions



The Customer Service Manager – Operations (Italian Speaking) is responsible for overall consular matters, the archive, customer service management and general administrative assistance at the agency.

Duties and Responsibilities

  • Acquiring bio-metrics and inputting data on the system.
  • Ensuring total customer service experience.
  • Handling the Archives and General administrative assistant
  • Updating the Visa Applications websites, collating and sending the weekly, monthly and quarterly operational reports to the central services team on time
  • Receiving, registration and distribution of mail
  • Providing exceptional support at the customer care services unit, taking care of inquiries, documentation and visa processing.
  • Receiving, making and transferring phone calls from outside the agency
  • Register and approve payments in clover system as per the mandate
  • Assist with matters concerning the posted staff
  • Be flexible and ready to perform any other work-related duties as assigned by supervisors
  • Performing duties in line with the organization's policy and procedures, service standards and code of practice.


Knowledge, Skills and Experience

  • A Bachelor in Administration, Office Management, General Management or any of the social sciences or its equivalence
  • Full command of English and Italian language, including strong writing skills
  • At least three years of relevant work experience; experience in a diplomatic Mission, customer service department and multicultural workplace will be an added advantage
  • Good knowledge of Nigerian laws and policies preferred
  • Substantial knowledge of IT systems and computer applications especially MS Word, Excel, Outlook and Internet

Preferred Personal Attributes

  • Strong organisational, analytical and time management skills
  • Excellent interpersonal and communication skills
  • Ability to be a self-starter and a good team player; assertive approach and takes the initiative
  • Fast learner, attentive to details, high level of accuracy with the ability to prioritise tasks
  • Flexible, resilient under pressure and decisive with the ability to deliver results to a high standard within tight deadlines and with a minimum supervision

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