Application Open

April 18 2019

Application Deadline

May 2 2019

Experience Level

1-3 Years

Experience Years

1 - 3 years



Related Courses

Accounting Banking and Finance Computer Science Economics

Posted 1 year ago | 81 people are looking at this

Back to results

Market Research & Business Intelligence Officer

Posted by

First Bank of Nigeria Limited

POSITION: Market Research & Business Intelligence Officer

JOB TYPE: Full-time


SALARY: Competitive


AGE LIMIT: No age restrictions



Ref Id: 1900002C
Location: Lagos
Work Locations: Cards and Channels
Job: FBN GEN. Job Family
Organization: DMD Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time

Job Objectives

  • Conduct regular market research, customer and transactional data analysis to provide intelligence for new products and re-engineering of existing ones
  • Find new ways to attract quality customers, maximize value of existing ones and maintain market dominance through innovation
  • Manage a comprehensive framework for Revenue Assurance of all eBusiness products.
  • Participate in the management of performance and delivery of management reporting for decision making and interventions.
  • ESupport the formal strategy making process of Business group.

Duties & Responsibilities

  • Participate in the performance of regular market analysis to support strategy and analyze performance in order to maximize revenue opportunities and drive excellent operations through detailed customer knowledge.
  • Implement the overall analytics and business intelligence strategy for eBusiness.
  • Design and develop analytical projects designed to understand key business behaviours that drive customer acquisition, retention, and engagement.
  • Analyse eBusiness performance continuously and comprehensively and provide timely advise to management on improvement options.
  • Establish clear product performance metrics, targets and accountabilities and render report on key performance indicators to ensure that management and business owners can measure, monitor and continuously improve performance.
  • Develop a management information system (MIS) to aid distributed reporting of eBusiness performance
  • Perform budgeting for the group and ensure compliance of business operations to budget.
  • Manage the group’s P/L account and supervise the reconciliation functions for the account and other Admin functions.
  • Plan the eBusiness strategy retreats, workshops, Knowledge Sharing Sessions and monthly meetings.
  • Identify opportunities to develop forecasts, statistical models, segmentation schemes, and data-driven analyses to drive the deepening of electronic product penetration.
  • Work with business and operations owners in eBusiness/ as well as other SBUs in the Bank to identify information needs and develop reporting to address those needs consistently.
  • Support in planning, developing, communicating and executing the group’s strategy.

Key Performance Indicators:

  • Quality of research, analyses and depth of recommendations
  • Profitability of eBusiness Products
  • Migration rate of Customers to electronic platform
  • Efficiency of Channels and Cards Operations
  • Number of processes optimized.
  • Timeliness, completion and quality of Strategy sessions
  • Timeliness, completion and quality of Reports
  • OPEX Variance.

Job Requirements

  • First degree in any Discipline, preferably Economics, Computer Science and Accounting.


  • Minimum experience - Minimum of 2 year working experience in banking or financial services industry
  • Prior experience in Market Research and Business Intelligence is required.
  • Outstanding background in data analysis tools and methods. Experience working with highly skilled quantitative/statistical analysts
  • Good understanding of revenue and billing models in an electronic business industry

Key Competency Requirements

  • Basic banking operations knowledge
  • Sound understanding of electronic payments - card business and operations.
  • Strong knowledge of the ePayment Industry
  • Numerate, analytical, high attention to detail, able to prioritize
  • Maintains a positive attitude and works effectively in pressured situations
  • First-rate communications skills
  • Understanding of charging principles, and fees model in an electronic business environment.
  • Ability to combine strong analytical skills with sound business knowledge
  • Ability to develop and evolve long-term strategies while driving tactical projects
  • Good appreciation of project management.


  • Strong Analytical skill
  • Data Analysis Skills (Including the use of related software programs and tools)
  • Customer, Market and Result Oriented
  • Excellence in planning and execution
  • Adapts readily to change in routine
  • Strong computer skills.
  • Quality Report Writing Skills

Other jobs you may like

Graduate Trainee - Investment Management

CardinalStone Partners - Lagos, Nigeria


Full-time - 9 months ago

Graduate Trainee - Investment Sales Advisory

CardinalStone Partners - Lagos, Nigeria


Full-time - 9 months ago

Investment Analyst - INFRA - Africa/MENA

World Bank Group - Lagos, Nigeria


Full-time - 10 months ago

Investment Analyst - FIG-Africa/MENA

World Bank Group - Lagos, Nigeria


Full-time - 10 months ago

Investment Analyst - MAS - Africa/MENA

World Bank Group - Lagos, Nigeria


Full-time - 10 months ago