Application Open

July 19 2019

Application Deadline

August 1 2019

Experience Level

1-3 Years

Experience Years

1 - 3 years

Industry

Information Technology Telecommunication

Related Courses

Business Administration Business Management

Posted 11 months ago | 119 people are looking at this

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Customer Experience Manager

Posted by

Gokada Incorporated

POSITION: Customer Experience Manager

JOB TYPE: Full-time

LOCATION: Lagos

SALARY: Competitive

MIN QUALIFICATION: HND, Second Class Upper

AGE LIMIT: No age restrictions

JOB DETAILS

Description

Position summary

  • We seek a skilled Customer Experience manager who will work with a team to deliver seamless customer service.
  • S/he will ensure increase of customer’s loyalty to our brand and ensure effective customer’s interaction.
  • S/he will ensure to analyze customer evaluation and feedback. Ideal candidate should have a background in customer relations and experience.

Job Description

  • Build and maintain relationships with customers.
  • Conduct business reviews to ensure customers are satisfied with our products and services.
  • Ensure customers know about other products the company offers.
  • Escalate and resolve areas of concern as raised by customers.
  • Conduct and analyze customer satisfaction surveys and reviews.
  • Monitor company performance against service level agreements and flagging potential issues.
  • Lead the development of new solutions to meet customer’s changing expectations.
  • Manage a team of Customer Experience officers.

Requirements

  • Proven experience working as a customer relationship manager or a track record of managing client relationships.
  • Strong interpersonal skills and an ability to build rapport with customers.
  • Good managerial and organizational skills which involve multitasking and rapt attention to details.
  • Business acumen.
  • Great analytical skills for decision making and problem solving.
  • Good team player.
  • Interest in company’s growth and self development.

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