Application Open

April 8 2019

Application Deadline

April 28 2019

Experience Level

1-3 Years

Experience Years

1 - 3 years

Industry

Accounting/Audit/Tax

Related Courses

Computer Engineering Computer Science

Posted 2 weeks ago | 10 people are looking at this

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Technical Support Trainee

Posted by

CreditRegistry Nigeria

POSITION: Technical Support Trainee

JOB TYPE: Full-time

LOCATION: Lagos

SALARY: Competitive

MIN QUALIFICATION: BSC, Second Class Upper

AGE LIMIT: No age restrictions

JOB DETAILS

Description

Job Description

  • Attention to detail
  • Extensive PC experience
  • Extensive Microsoft Excel experience
  • Familiar with support ticket and knowledge-based systems.
  • Interact with a wide range of customers and technical issues
  • Good Interpersonal skills
  • Sharp troubleshooting and analytical abilities
  • Willingness to explore new technologies
  • Basic knowledge of SQL
  • Zealous approach to problem solving and customer service
  • High level of concentration and commitment.
  • Dedication to problem solving.

Responsibility

  • Keep abreast of how all CreditRegistry software works.
  • Update documentations relating to CreditRegistry software and write new documentations for new features of the software.
  • Install or upgrade the core credit bureau client software at subscriber sites and ensure proper functioning and operations.
  • Train subscribers€™ employees on the effective use of CreditRegistry software.
  • Set up software demonstrations for training and presentations.
  • Analyse data from the subscriber€™s loan database for upload of the credit bureau system.
  • Ensure that client loan data is uploaded periodically.
  • Other responsibilities as assigned

Minimum Qualification

  • B.Sc. in Computer Science, Engineering or other related fields.
  • 0-3 years experience

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